Refund & Return Policy

Your right to cancel

If you are a consumer buying online or by phone, you may cancel your order for any reason within 14 days of receiving it. Tell us within that period by calling +44 800 066 8044 or emailing [sales@yourdomain.example — placeholder]. You then have a further 14 days to return the goods.

Condition of returned items

• Items must be unused, complete and in their original packaging with all accessories.
• Sealed earbuds and headphones cannot be returned once the hygiene seal has been broken, unless they are faulty.
• Screen protectors that have been fitted cannot be returned unless the fitting was faulty; we offer a 30-day replacement in that case.
• Please remove your accounts and data from any device before returning it and disable any activation lock.

Faulty or incorrect items

If an item is faulty, not as described or not what you ordered, contact us and we will arrange a free return. Within 30 days of delivery you may choose a full refund, a repair or a replacement. After 30 days, a repair or replacement applies first, in line with the Consumer Rights Act 2015.

Return postage

For change-of-mind returns you pay the return postage. For faulty, incorrect or damaged items we pay, and we will send a prepaid label. Please use a tracked service — the item remains your responsibility until it reaches us.

How to return an item

• Call +44 800 066 8044 or email [sales@yourdomain.example — placeholder] with your order number.
• We will confirm the return reference and address.
• Post the item to 11 George Place, Bathgate, Scotland EH48 1NX, United Kingdom, or bring it into the shop during opening hours with your receipt.

Refund timescales

Refunds are issued to the original payment method within 14 days of us receiving the item, or of you providing proof of postage, whichever is earlier. Standard outbound delivery is refunded on full cancellations; upgraded delivery is refunded at the standard rate. Bank clearing can add three to five working days.

Exceptions

• Personalised or made-to-order items.
• Sealed products where the seal is broken for hygiene or licensing reasons.
• Business-to-business purchases, which are subject to separate agreed terms.